FAQ – Frequently Asked Questions

We currently ship orders within the United States only. International shipping is not available at this time.

Shipping costs, if applicable, are shown clearly during checkout before you complete your order. Any available free shipping offer will also be displayed at checkout.

Orders are usually processed within 1–2 business days. After processing, delivery typically takes 4–7 business days. The total estimated delivery time is usually 5–9 business days.

Our daily order cut-off time is 3:00 PM Eastern Time (New York time). Orders placed after 3:00 PM ET, on Sundays, or on public holidays will be processed on the next available business day.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment. Please allow some time for tracking details to update after handover to the carrier.

We currently ship within the United States only. For orders delivered within the United States, international customs duties are not expected.

Please contact us as soon as possible at info@heidioutlet.com. We will do our best to help, but address changes may not be possible once an order has already been processed or shipped.

If you would like to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed, packed, or shipped.

If your order is delayed, please contact us with your order number. We will help check the shipment status and assist you with the next steps.

You may request a return within 30 days after receiving your order. Items must be unused, unworn, unwashed, undamaged, and returned in their original condition where applicable.

Please contact us at info@heidioutlet.com before sending anything back. Include your order number, the item you would like to return, and the reason for your request.

Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

Once your return has been received and inspected, approved refunds are usually processed within 7 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Please contact us as soon as possible at info@heidioutlet.com. Include your order number and clear photos of the item, packaging, shipping label, and the issue so we can review it properly.

You can contact us by email at info@heidioutlet.com or by phone at +1 740-757-6207. Our business hours are Monday – Saturday, 8:00 AM – 7:30 PM.