Privacy policy

This Privacy Policy explains how Heidi Outlet collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our services.

1. Company Information

Heidi Outlet
6101 S County Line Rd
60527 Willowbrook, Illinois
United States

Email: info@heidioutlet.com
Phone: +1 740-757-6207

Business hours:
Monday – Saturday, 8:00 AM – 7:30 PM

2. Information We Collect

We may collect personal information that you provide directly to us, including your name, billing address, shipping address, email address, phone number, order details, payment status, and customer support messages.

We may also collect technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, referral source, cookies, and similar usage data.

3. How We Use Your Information

We use personal information to process orders, confirm payments, prepare shipments, provide customer support, communicate order updates, prevent fraud, improve our website, comply with legal obligations, and operate our business securely.

4. Payment Information

Payments are processed through secure third-party payment providers. Heidi Outlet does not store full credit card numbers or complete payment card details on our own systems.

5. Shipping and Order Fulfillment

We share necessary order and delivery information with shipping carriers, fulfillment partners, and service providers only where required to process, prepare, and deliver your order.

Orders are processed within 1–2 business days. Our daily order cut-off time is 3:00 PM Eastern Time (New York time). Estimated delivery after processing is typically 4–7 business days within the United States.

6. Customer Support

When you contact us, we may use the information you provide to respond to your request, verify order details, resolve delivery issues, review return or refund requests, and improve our customer service.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyze website performance, improve user experience, and support marketing or advertising features.

You can adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

8. Marketing Communications

If you subscribe to marketing emails or promotions, we may use your email address to send you updates, offers, or product information. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Sharing Personal Information

We do not sell your personal information. We may share limited personal information with trusted service providers, including payment processors, shipping carriers, fraud prevention providers, website hosting providers, analytics tools, marketing platforms, and professional advisors where necessary to operate our business.

10. Legal Compliance and Fraud Prevention

We may use or disclose personal information where required by law, regulation, legal process, government request, chargeback investigation, fraud prevention review, or to protect the rights, safety, and security of Heidi Outlet, our customers, or others.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, fraud prevention, dispute handling, and business recordkeeping.

12. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request correction, request deletion, object to certain processing, restrict certain uses, or request a copy of your personal information.

To submit a privacy request, please contact us at info@heidioutlet.com.

14. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information is collected, used, shared, or disclosed, the right to request deletion, the right to correct inaccurate personal information, and the right to opt out of certain data sharing where applicable.

Heidi Outlet does not knowingly sell personal information. If you wish to exercise your privacy rights, contact us at info@heidioutlet.com.

15. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can review and delete it where required.

16. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. The version available on our website at the time of use applies.